UNICON Insurance and Reinsurance Brokers Corporation (UIRBC) is licensed and regulated by the Insurance Commission (IC). We offer insurance products from re/insurance companies that are duly approved by the IC.
We at UNICON are committed to offer you superiorly curated products, provide you best-in-class customer journey and experience from application, fulfillment and after-sales demands and to be your advocacy partner on your need for a transparent and speedy resolution of your claim settlements.
Our pledge to serve you, our valued client, hereto are our Customer Charter as outlined;
- Trust and Transparency
- We shall always act in your best interest, providing objective advice and recommendations
- Clearly explain insurance policies, coverage, terms and conditions in language you can understand.
- Disclose any potential conflicts of interests and prioritize your needs.
- Tailored Products & Solutions
- We shall customize insurance solutions to meet your unique needs and circumstances.
- Regularly review your policies to ensure they remained aligned with your evolving requirements.
- Provide a wide range of insurance options from reputable insurers to give you choice and flexibility.
- Prompt and Responsive Service
- We promise to respond promptly to your inquiries, whether via phone, email or in-person; in the mode best deemed convenient for you.
- Assist you in the event of a claim, guiding you through the process and advocating on your behalf.
- Keep you informed about important changes or updates in the insurance industry that may affect you.
- We shall be proactive in alerting you on any potential disruption that will affect your policies.
- Data Privacy and Security
- We promise to safeguard your personal and confidential information in compliance with applicable data protection laws.
- We shall maintain strict security measures to protect your data from unauthorized access.
- Seek your explicit consent for any use of your information beyond the scope of our services.
- Fair and Competitive Pricing
- Strive for competitive insurance premiums while maintaining the quality of coverage.
- Explore opportunities to reduce your insurance costs without compromising your protection.
- Continuous Improvement
- Continuously invest in our team’s knowledge and expertise to better serve you.
- Continuous update and feedback to insurer partners to ensure quality service and up-to-date programs for you.
- Seek your feedback and actively listen to your suggestions for improvement.
- Regularly review and update our processes to consistently enhance efficiency and effectiveness.
- Ethical Conduct
- Uphold the highest ethical standards in all our interactions and business practices.
- Comply with all relevant laws and regulations governing our industry.
- Act with honesty, integrity, and fairness in every aspect of our work.
- Community Engagement
- Be an active and responsible member of the communities in which we operate.
- Support charitable initiatives and community projects that make a positive impact.
The IC is ready to assist the general public pertaining to insurance and you may contact them through below;
1071 United Nations Avenue, Ermita
IC Cebu Office
Unit 17, Ground and Second Floors, The Gallery, Pope John Paul II Avenue, Barangay Kasambagan, Cebu City
IC Davao District Office
Door 2 & 3, 3rd Floor of YAP Building Quimpo Boulevard, Ecoland, Davao City
(02) 8-523-8461 local 103/127
Globe: (0917) 116-0007
Smart: (0999) 993-0637