Customer Charter

Our pledge to serve you, our valued client, hereto are our Customer Charter as outlined;

1. Trust and Transparency

• We shall always act in your best interest, providing objective advice and recommendations
• Clearly explain insurance policies, coverage, terms and conditions in language you can understand.
• Disclose any potential conflicts of interests and prioritize your needs.

2. Tailored Products & Solutions

• We shall customize insurance solutions to meet your unique needs and circumstances.
• Regularly review your policies to ensure they remained aligned with your evolving requirements.
• Provide a wide range of insurance options from reputable insurers to give you choice and flexibility.

3. Prompt and Responsive Service

• We promise to respond promptly to your inquiries, whether via phone, email or in-person; in the mode best deemed convenient for you.
• Assist you in the event of a claim, guiding you through the process and advocating on your behalf.
• Keep you informed about important changes or updates in the insurance industry that may affect you.
• We shall be proactive in alerting you on any potential disruption that will affect your policies.

4. Data Privacy and Security

• We promise to safeguard your personal and confidential information in compliance with applicable data protection laws.
• We shall maintain strict security measures to protect your data from unauthorized access.
• Seek your explicit consent for any use of your information beyond the scope of our services.

5. Fair and Competitive Pricing

• Strive for competitive insurance premiums while maintaining the quality of coverage.
• Explore opportunities to reduce your insurance costs without compromising your protection.

6. Continuous Improvement

• Continuously invest in our team’s knowledge and expertise to better serve you.
• Continuous update and feedback to insurer partners to ensure quality service and up-to-date programs for you.
• Seek your feedback and actively listen to your suggestions for improvement.
• Regularly review and update our processes to consistently enhance efficiency and effectiveness.

7. Ethical Conduct

• Uphold the highest ethical standards in all our interactions and business practices.
• Comply with all relevant laws and regulations governing our industry.
• Act with honesty, integrity, and fairness in every aspect of our work.

8. Community Engagement

• Be an active and responsible member of the communities in which we operate.
• Support charitable initiatives and community projects that make a positive impact.